What is the lead time for Custom Gifts?
Each project is curated and assembled to your needs. We ask for a 6-12+ week lead time to complete the process (design, sourcing, assembly and shipping). Time of year may impact timing as well. We will always be very communicative throughout the process to manage all expectations. If you have a shorter lead time please inquire here.
Can you provide tracking information?
We sure can! If you are shipping all at once, we can provide an excel document with tracking information broken out by recipient. If a client platform is set up for you for drop shipping, you will receive an email with tracking after every order.
Can I still get custom gifts if we are less than 5 weeks out from my event/deadline? Will rush fees be applied?
We do take on projects with shorter lead times so please inquire ASAP to see if we can accommodate your needs! We also have a service that puts your company logo on our gifts! This Semi-Custom Gifting Program where you may choose from our collection of curated gifts. Being that your project is less than 5 weeks out from your event date - you are subject to availability. Rush fees may apply.
What is the minimum gift quantity for custom gifts?
Our custom gifting and fulfillment services all have a minimum of 24 gifts but can vary based on your project needs as well as product and packaging requirements. This will all be discussed! Looking for lower minimums? Check out our Semi-Custom Gifting Program
What's the best way to give you our recipients information?If you are looking for an easy, efficient way to collect employee information (addresses, clothing sizes, preferences etc), we can provide you with a link to send your employees to fill out with their information or a simple excel document to collect the information.
How much are custom gifts?
Budget is always discussed upfront during the design process to ensure we are a good fit for your needs! As a point of reference, a full-service custom project typically starts at $2,400 for a minimum of 24 gifts including design and fulfillment (gift assembly). Cost does not include shipping/delivery since that varies.
Do you offer other packaging and branding capabilities?
We do offer various branding options that you can see in our custom gifting catalog. Lead times vary from 2-6+ weeks depending on the branding element you're looking for. Pricing varies and will be on your proposal.
Do you offer refunds?
Due to the level of customization and coordination to complete your gifting needs, we do not offer refunds for custom. All of our orders are final sale. If an issue needs to be discussed, please call us at (914) 319-2404.
Someone else is designing my stationery (gift tags, itineraries, welcome notes) can you include them in the gifts?
Yes! We are happy to coordinate with your designer and ask to be made aware of the paper goods you want included so we can provide the correct dimensions and additional needs. Also, all stationery must arrive at our location at least 3 weeks before your event date or you are subject to a $5 per gift rush fee. We are not responsible for lost/delayed packages, shipping damages, errors, typos or missing quantities.
Our printing partner is Tulaloo.com and can design on brand elements that match your company aesthetic!
What if I purchased/want you to include a specific item?
Simply let us know and we can discuss! Recommended products (ie. specific baked goods from a hometown bakery, exclusive products only sold in boutique markets etc.) are subject to a $3.00+ handling fee per item. Fees increase on products that need additional coordination and handling like folding, re-packaging etc. NOTE: We are not responsible for lost/delayed packages, shipping damages, or missing quantities.
Where do you deliver?
Domestic Shipping: We ship everywhere nationwide! We work with your location contacts to determine shipping times and coordination while keeping you in the loop every step of the way. We also coordinate carrier pick ups and tracking as well as manage any re-routed packages or return to senders. Right now we only ship gift boxes, not gift bags. Gift bags are available for in-person delivery within the tri-state region. Shipping charges depend on project size.
International Shipping: For projects that require International shipping, we will work with you and your team on the details and provide tracking information. Requirements vary by country.
Sometimes an item can be become out of stock or not available after we order. Here's what we do..
Given the fluctuating nature of the marketplace, these things happen, but we have plenty of experience with solutions. Sometimes, vendors will notify us even after we placed an order that an item is no longer in stock or taking longer than expected to accommodate the quantities needed. Rest assured, it's our job to find an alternative option that is of equal value and similar design to add to your gifts. We will notify you of this change so you are aware. This will allow us to avoid a gift redesign and additional coordination fees.