We respond to all inquiries (email +forms+ calls) within 48 hours during our working hours of 9am-5pm, Monday -Friday, excluding holidays. Inquiries received Saturday-Sunday will be responded to on Monday.
Whether you are looking for help right away on an order, inquiring about an upcoming event or asking a question that’s not listed in the FAQ below, we’re here to help!
If you are looking to add your products to our shop, please fill out our VENDOR APPLICATION HERE!
If you are looking to collaborate on a Styled Shoot, FILL OUT OUR FORM HERE!
All other inquiries can be submitted using the below form!
I need one personalized gift with a budget of $500+ can you fulfill an order like this?
Being that personalized gifting at this level is more of a concierege service, we do not offer hyper personalized gifting with low quantities. We recommend searching concierge or personal shopping professionals in your area.
I have item(s) I would like you to include in gifts, can you add in outside products?
Due to the level of coordination needed (dimensions and weights needed, shipping logistics, handling etc) to include an outside item, we cannot accomodate these requests for our curated gifts. We do offer fulfillment services as a part of our custom gifting offering so if you are business wanting to showcase your products/swag in 12 or more gifts, please fill out the form here and tell us about your project!
Why are there minimums for Custom Orders?
When curating a custom order, we are adhering to our vendor minimums in an effort to keep costs in line with MSRP. If items are purchased at retail, premiums will be added. To avoid minimums, you can purchase curated gifts from our shop and check out our branding program where you can add your own logo!
Do you ship internationally?
We do not offer international shipping for curated gift boxes in our online shop. For custom gift projects that require international shipping, we will work with you and your team on the details. Requirements and guidelines vary by country.
What is your return/exchange policy?
If the gift you purchased is damaged in transit, please contact us within 24 hours of receiving the gift with a photo so we can work with you to fix any issues!
Do you ship alcohol?
No, we do not ship alcohol.