We recommend reaching out 6+ weeks in advance to allow time for design, sourcing, assembly, and delivery. Timelines may vary based on season and complexity. If you’re working with a shorter window, we’ll assess feasibility and communicate clearly every step of the way.

RUSH REQUESTS:

What qualifies as a rush request?
Any new request (order, edit, or add-on) made less than 3 weeks before the delivery date for existing orders or less than 4–5 weeks before the event for custom projects.

Why do you charge rush fees?
Rush fees help cover the additional time, labor, and sourcing involved in expediting your request without compromising quality.

Do you guarantee fulfillment of last-minute requests?
Not always. We’ll assess feasibility first and let you know if we’re able to take it on. If we can, rush fees will apply.

Are rush fees refundable if I cancel?
Rush fees are non-refundable once work has begun, as they reflect immediate labor and resource allocation.

What if I’m not sure whether my request qualifies as a rush?
Feel free to ask! We’re happy to review your timeline and clarify whether a rush fee applies.

We’re happy to accommodate additions whenever possible. Please note that once your order is confirmed, the gift quantity can only increase, not decrease, as inventory will have been secured. Additions do vary based on inventory and timelines so we will assess this on a case by case basis.

Our custom projects begin at $3,000, which includes strategy, design, curation, and assembly. Final pricing is based on packaging, quantity, product selection, and delivery needs. We align on budget early to ensure a great fit.

Ready-to-Ship Gifts:
We do not accept outside items for our shop gifts due to logistics and packaging constraints.

Custom Gifting Projects:
Yes! We welcome approved outside items—such as branded merchandise or specialty products—for use in custom projects. These items are subject to handling and insertion fees, which cover additional services like folding, repackaging, or special coordination with your team or vendors.

As part of our white-glove fulfillment process, we ensure every approved item is styled, secured, and integrated seamlessly into your gift presentation.

However, please note:

We are not responsible for shipping delays, damages, or inventory discrepancies related to third-party items we do not source directly.

All outside products must be delivered by the agreed-upon deadline to avoid production delays.

Yes! We’ll provide you with the exact dimensions to ensure they fit perfectly. All stationery must arrive at least 2 weeks before assembly, or a rush fee may apply. Tracking is required for shipments from third-party designers. We can also recommend fabulous Stationery Designers.

Please note: We are not responsible for shipping delays, damage, or quantity issues with items we don’t source.

We offer multiple delivery options:

U.S. Nationwide Shipping: To residences and commercial venues.

In-Person Delivery: Within 100 miles of Norwalk, CT, including the New York Metro area, Connecticut, and Rhode Island.

International (Large-Scale Projects): Available on a case by case basis.

Some venues charge receiving fees or restrict deliveries — we’ll coordinate with your event team to plan accordingly.

We accept international orders on a case-by-case basis. Several factors determine whether we can fulfill an international shipment, including:

• The destination country
• The contents of the gift (some items may be restricted or ineligible for export)
• The packaging and weight of the final design

For event gifting, such as wedding welcome gifts or destination celebrations, we require the involvement of a Planner with experience in international shipping and receiving. This ensures proper coordination with venues, customs, and timelines.

If you're considering international gifting, we’re happy to explore what’s possible.

Because all gifts are made-to-order, all sales are final. However, if your gift arrives damaged, please contact us within 24 hours with a photo and we’ll work quickly to make it right.