Why are there minimums for Custom Orders?
When curating a custom order, we are adhering to our vendor minimums in an effort to keep costs reasonable. In addition, this is why each gift in your custom order will have the same contents.
 
How much notice is needed for custom orders?
Each project is curated and assembled to your needs. Ideally, we would need at least 6 weeks to complete the process (design, sourcing, assembly and shipping). The time of year will depend if this process will take longer or shorter. We will always be very communicative throughout the process to manage all expectations.

Where do you deliver?
We deliver anywhere within the United States via UPS or USPS depending on the size of the order. Hand delivery is offered in Westchester and Dutchess County, NY and Fairfield County, CT.

Do you ship internationally?
Not yet! We are currently shipping throughout the United States only.

What is your return/exchange policy?
If the gift you purchase is in an unsatisfactory condition, please contact us within 24 hours of receiving the gift so we can work with you to fix any issues! Pro-tip: Please keep in mind the season when ordering custom gifts with chocolate. As the warmer weather comes near, our shop gifts will not be containing anything that can melt!

What are the packaging options for Custom Gifts?
We are happy to work with you on customizing a gift order. Our in house packaging includes large and small pine boxes with a slide top lid or tuck top boxes in kraft and white. If you are looking for something different in terms of packaging, or you'd like to hear more about incorporating your company brand in your gift, please reach out via our contact tab or reaching out to hello@lavenderandpinegifting.com and let’s chat!